The questions we receive most often, with short answers. If you don’t find it here, you’ll find it in Contact us.
Is ACIX free?
Accounts are free, a large part of the site is open to everyone: news, analyses, the economic calendar, lot calculator, and broker directory. Paid plans increase the number of recommendations and unlock advanced features like the automated radar. The free plan never ends.
What does “recommendation” mean here?
A calculated trade plan: entry, target, stop loss, and lot size from the risk you set, not a buy or sell order. Issued when the engine’s conditions are met, and rejected when they are not.
Are the recommendations guaranteed?
No. There is no guaranteed recommendation in any market, past performance does not guarantee future results. We show the full performance history including losers, and the final decision and risk size is yours alone.
Is ACIX a licensed financial advisory entity?
No. We are an information and education platform, not a broker or a licensed financial advisor. Consult a licensed professional before any decision regarding your money.
How are news and analyses written?
From real-time market data and news digests, with AI assistance, and under the responsibility of an editor who signs the material. Details in the editorial policy page.
How do you rank brokers? Do you charge a commission?
Standards: licensing, costs, Islamic account, deposit methods, and Arabic support. We may charge referral commissions from some brokers when you open an account via our links, and this does not affect ranking or rating.
How do I pay for the package?
In cryptocurrencies (USDT or BTC), converted to the wallet shown on the checkout page, then send the transaction number or transfer screenshot. The team reviews the transfer on the network and activates the package within hours.
Does the subscription auto-renew?
No. Each package is for a fixed period, and we do not store any payment method. There is no automatic withdrawal. It renews by a new transfer when you want.
What is the refund policy?
Transfers of digital currencies cannot be reversed on the network. If we cannot activate your package or provide service due to our fault, we refund the amount or extend the package; after activation and use, refunds are not available. Details in terms of use.
How to receive alerts on Telegram?
From the automated radar page, link your account to the site robot on Telegram, choose the pairs and the type of opportunities. You can stop alerts at any time from the same page.
Is the site available in other languages?
The site is written in Arabic and automatically translated into other languages of your choice from the language button at the top. The Arabic version is the reference in case of any discrepancy.
Why do you ask for phone number and date of birth during registration?
Phone number to prevent duplicate free-trial accounts, and birth date to verify you are of age; service is for those 18 and older. We do not sell this data or send marketing messages to your phone.
How do I delete my account or data?
Contact us from the Contact Us page using the email registered to your account, and we will close the account and delete its data within the period stated in the privacy policy.